Mosey Style

Welcome to Mosey Style! We’re a fashion and lifestyle brand, designed for the adventurous spirit that enjoys the mystery of wander and a laidback lifestyle. Come on an adventure and get lost with us as we explore the world in style.

We take a conscious, ethical and sustainable approach to fashion, which is evident in the design and selection of materials of our products. We take pride in caring for the environment, while creating unique and on trend looks for you.

At Mosey Style, we prefer handmade and small-batch goods over fast fashion or mass-produced items. We take our time while focusing on every detail to create the perfect eyewear, made from bamboo, for you. We believe in quality over quantity and contributing to causes close to our hearts. Every item in our collection is created with unique meaning, an exciting story, and soulful purpose by the creative hands making them. Our mission is to offer exceptional, graceful pieces that are good for you and good for our planet, respecting the environment every step of the way, wherever you may mosey.

Shipping

Order Processing Time

All our orders are processed and shipped out within 5 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 1 to 2 hours for the tracking information to update.

Shipping Address Changes/Order Processing Time

If you would like to change the shipping address for your order, please contact us by email at orders@moseystyl.com and include your new shipping address. Once the order is shipped, we cannot alter the shipping address anymore.

Shipping Methods, Costs, and Delivery Times

 

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

 

The shipping methods and delivery times per region are represented by the following table:

Country or Region

Standard

  

USA

12-14 Business days

  

Canada

12-14 Business days

  

Europe

10-12 Business days

  

Australia

8-10 Business days

  

 

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

 

 

Shipping Restrictions

Sadly, we are unable to ship your order to a PO box or to a military address

Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

Customer Service

For questions, support, problems, or warranty claims, please contact us by orders@moseystyle.com.

 

Returns and Exchanges

Please note, return orders ship via USPS, which may experience delays. We appreciate you bearing with us. All full-priced items are eligible for return within 30 days of the original purchase date and must be in original condition. Given the handmade and seasonal nature of what we sell, items must be unworn, undamaged, with tags attached and in original packaging to proceed with a return in 30 days of purchase. If you have any questions or would like to initiate a return, please reach out to us at hello@moseystyle.com.

If you’d like to exchange an item for a different size or color, we offer direct exchanges with complimentary shipping in the USA. If you’d like a refund back to your original payment method, we deduct $5 from your refund to cover shipping and restocking the item.

Once we receive your mailed return in store and the item has been inspected to ensure it meets return edibility, we will process your credit immediately. If you have provided us with an email address, we will email you once your return has been received and your credit has been processed.

Your credited refund may take a few days to reflect on your account, depending on your bank’s processing time.

We endeavour to expedite the return process. Please allow up to 10 business days to receive and process your return request after your return package has been shipped.

Damaged returns and returns sent back without prior authorization will be returned to sender. Please reach out to us to initiate a return at hello@moseystyle.com.

Items purchased internationally are the responsibility of the customer to return and are not eligible for direct exchange. Please email hello@moseystyle.com with your request.

Privacy policy

Visit our privacy policy page https://www.moseystyle.com/privacy-policy/